Introducing the TELCO LLM_

Read our blog post: How the Telco LLM can make a difference in the Telco industry.

When building a Telco LLM (Large Language Model), effectively processing text data is paramount. A crucial component in this process is the 'tokenizer.' Tokenizers split text into smaller units that the model can understand, and their performance can vary significantly depending on the language. Optimized tokenizers can greatly enhance model performance. This article will delve into the basic concept of tokenizers, their importance, and how SKT’s optimized tokenizer holds a competitive edge. Read More
As we promote projects related to Large Language Models (LLMs) with various departments in the company, we encounter individuals who either have excessive expectations about the LLMs' inference capabilities and potential, or conversely, have a critical perspective due to issues like hallucination and accuracy limitations. While LLMs are powerful and useful tools, they are not a silver bullet that can solve all problems.
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When choosing and using Large Language Models (LLMs) for business, it is important they fit well with your services. If they are hard to use, they won't be very helpful. SK telecom is not only enhancing LLMs from different providers but also creating its own models called A.X LLM. Before, developers had to use different endpoints and API keys to access these models, which made things complicated.
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Customer service calls are a critical touchpoint in the telecom industry, and a significant amount of time spent on post-call work. During the calls, agents greet customers, assess their needs, solve problems, and retrieve relevant information in real-time. There is a large burden on customer service agents to understand customer intent and search knowledge databases.
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NEWS

BARCELONA – #MWC24 – The founding members of the Global Telco AI Alliance, along with Japanese telco SoftBank, have unveiled plans during an SK Telecom-hosted press event here in Barcelona to establish a joint venture (JV) for the development of telco-specific large language models (LLMs).

We’ve created a foundation model for the telecommunications
domain we’ve deemed the Telco LLM.

The Telco LLM is the latest milestone in advancing AI technology and
utilizing it in customer-facing products and services.

Introducing the TELCO LLM_

Introducing the TELCO LLM_ Introducing the TELCO LLM_

Read our blog post: How the Telco LLM can make a difference in the Telco industry.

The Role of Tokenizers in Building Effective Telco LLMs

Telco LLMs Application: Use Cases Development

Providing Multiple LLMs: A Convenient and Easy Way to Use Various LLMs with Global Intelligence Platform - AI One

Red Alert: Tackling Trust and Safety in Telco Customer Service

NEWS

We’ve created a foundation model for the telecommunications domain we’ve deemed the Telco LLM.

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Introducing the TELCO LLM_

We’ve created a foundation model for the telecommunications
domain we’ve deemed the Telco LLM.